Perguntas Frequentes | Ingressos Flamengo | Compre Ingressos para Jogos do Flamengo

Frequently Asked Questions

STADIUM ACCESS

What are the access methods to the stadium on match day?

The only allowed access method will be Facial Biometry.

If I am late, will I be allowed in?

After the start of the 2nd half, access to the stadium is at the discretion of local security.

Where can I check my gate, sector, and seat?

You can check your ticket access information in the order confirmation email or on the website and app. Simply go to "My Orders" and click on the desired match.

Will there be on-site support on match day?

Yes. You should look for the support point in the same sector where you purchased the ticket.

MY ACCOUNT

I cannot log in to my account on ingressos.flamengo.com.br. What should I do?

Check if your CPF and password are correct. If you forgot your login, click "Forgot Password". You will receive an email to set a new password. If you do not receive the email, check your spam folder. If the problem persists, contact Customer Support.

I forgot my password. How can I recover it?

If you forgot your password, access the website or app and click "Forgot Password". You will receive an email to set a new password. If you do not receive the email, check your spam folder. If the problem persists, contact Customer Support.

How do I update my data on the website?

To update your account information, follow these steps:

Log in to your "Virtual Environment" with your username and password
Click the avatar in the top right corner
Click "Personal Information"
Make your changes and click "Save". If you cannot make the change, contact us via our Email or Chat forms.

How can I request deletion of my data?

To delete your account and consequently your data, contact our support via chat or email [email protected] and submit your request.

How does ticket sales for Members work?

Flamengo members can get discounts for home matches, ranging from 0% to 75%. Discounts may vary depending on the user's plan and the sector of the stadium selected. Ticket sales for Flamengo home matches will prioritize members, except Nação Jr. plan holders. Priority period may vary per match and plan. See the Program Terms at: https://mengo.com.br/termos-de-uso.

How does Fla-ID work?

Fla-ID is the identity of the Flamengo fan. A single login to access all your Flamengo product and service accounts.

CANCELLATION POLICY

Can I cancel my ticket?

Cancellation must be requested within 7 days of purchase. If the purchase was made less than 7 days before the match, cancellation must be done 48 hours before the start of the game, due to exceptional conditions for this event.

Can I change the sector and/or seats of the ticket I bought?

Once the purchase on the site is completed, such exchanges are not possible. This is only possible if you cancel the order on the site and make a new purchase, according to sector and ticket availability. This can be done until the start of the match.

How do I request the cancellation of my ticket?

Within the valid cancellation period:

Log in with your username and password.
Go to "Tickets".
Click on the order details you want to cancel.
Click "Cancel Order" at the bottom of the page.
Follow the on-screen instructions. If you cannot complete the cancellation, contact Customer Support via chat (ingressos.flamengo.com.br) or email ([email protected]).

What is the refund period for my canceled ticket?

For credit card purchases, the refund may appear on the statement within 60 calendar days, depending on statement closing and the credit card issuer's policies. Remember that timing may vary according to the financial institution and type of transaction.

I haven't received my refunded ticket, what should I do?

If you have not received the refund within the stipulated period, contact Customer Support and provide the necessary data for the refund. Provide: the CPF of the purchaser and the order number. For credit card refunds, also provide the card's BIN (first 6 and last 4 digits, e.g., 123456******7890).

I tried to make a purchase and my order was canceled. Why?

If your order was canceled, the reason may be related to payment.

For credit card purchases, the token must be enabled. The token is an electronic device generating codes to authenticate online purchases, ensuring data security and preventing fraud. If not enabled, or if an error occurs, payment may fail.

For PIX payments, a QR code is valid for 10 minutes. After this, a new order is required. Errors may occur if payment method changes.

If you have further questions, we are available to assist.

FREE TICKETS AND HALF-PRICE

Who is entitled to free tickets and what documents are required?

Seniors (60+): Must present original photo ID and CPF.
Children under 12: Must present original photo ID and CPF. Legal guardian must have a ticket for the same sector.
People with disabilities (PWD): Present original ID (RG or CNH) with photo and CPF – both PWD and, if necessary, accompanying person.
Document must include “AC” or medical certificate proving need for companion.
The companion's document is also required.
Rio Card, social card or others accepted only with original printed medical certificate and valid.

What is the access method for free tickets?

All free tickets will be accessed via facial biometrics.
Registration is required at biometria.flamengo.com.br.

Where do I register to collect free tickets?

Registration is online at gratuidade.flamengo.com.br.

How do I collect free tickets?

Collection must be done through gratuidade.flamengo.com.br following these steps:

Log in with your CPF and password.
Select the match you want to attend.
Click "Redeem Benefit".

Who is entitled to half-price tickets?

Seniors (60+): Federal Law 10.741/2003.
Students: Federal Laws 12.933/2013 and 12.852/2013.
Youth up to 29 years from low-income families: Federal Law 12.852/2013.
Under 21: State Law 3.364/2000.
Teachers from public and private schools in RJ: State Law 8.775/2020.
People with disabilities: Federal Law 12.933/2013.

(*) Presentation of supporting document is mandatory at stadium entry. Failure to present document may prevent access.

PAYMENTS

What payment methods are accepted?

The payment methods available are: PIX and credit card.

How can I check if my payment was successful?

Check the "Tickets" tab to see if your order is marked as paid. If so, everything is fine and your payment was successful.

Can I pay in installments?

It is not possible to pay for the ticket in installments.

Can I make a purchase with a foreign card?

Yes, you can use a foreign credit card as long as it is VISA or MASTERCARD.

My account became inactive. What should I do?

Please note that up to 4 payment attempts are allowed. After this limit, the account may be deactivated for security reasons. To reactivate, contact our support channels.

FACIAL BIOMETRICS

How do I register my facial biometrics?

You can register it by following these steps:

Access the link: biometria.flamengo.com.br
Authorize access to your device camera.
Stand in front of the camera in a well-lit area and follow the on-screen instructions to capture your facial image.
Complete the registration after capturing the facial image.

I cannot complete my registration. How can I fix it?

You need to contact Biometria support by sending an email to: [email protected]

PURCHASE FOR FOREIGNERS

I am a foreigner. How do I buy online?

To make a purchase as a foreigner, follow these steps:

Access the official website.
Go to the Registration section.
Enter your ID or passport in the requested field.
Choose the match you want to attend.
Complete the purchase.

GENERAL INFORMATION

Customer Service Hours

Our service hours are Monday to Friday from 8 AM to 8 PM, except holidays. On weekends with matches: from 11 AM until halftime.

Ticket purchase for visiting fans

Ticket sale rules for visiting fans vary according to the home team. Check the match regulations available on your purchase page or on our website under "MORE INFORMATION".